Refund and Return Policy

At The Heaven Hair Oil, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, please review our refund and return policy below.

✅ Returns & Exchanges
Due to the nature of our products (personal care items), we only accept returns if:

The product is damaged, leaked, or defective upon arrival.

You received the wrong item.

To be eligible for a return:

The item must be unused, unopened, and in its original packaging.

You must notify us within 3 days of receiving the order.

🔄 Return Process
Contact our support team at [Insert Email/Phone] with your order number, issue description, and photos of the damaged or incorrect product.

Our team will review your request and confirm whether the return is approved.

Once approved, return the product to our provided address.

After receiving and inspecting the product, we will process the refund or send a replacement.

💵 Refunds (If Applicable)
Approved refunds will be processed to your original payment method within 7–10 business days.

Shipping costs are non-refundable, unless the return is due to our error (damaged, defective, or wrong item).

❌ Non-Returnable Items
Products that have been opened, used, or damaged by the customer.

Items returned without contacting us first.

Orders placed by mistake, or if you change your mind after delivery.

🚫 Order Cancellations
Orders can be cancelled within 2 hours of placing the order.

After the order is processed and dispatched, cancellations are not allowed.

📦 Damaged or Lost Parcels
If your parcel is damaged in transit or lost, contact us immediately with proof (photos of the parcel/product). We will investigate with the courier and offer a solution.

📩 Contact Us
For returns, refunds, or questions, please contact:

🛡 The Heaven Hair Oil – Quality You Can Trust.